One in four call centre agents suffer voice problems because managers are failing to properly protect their health, a health and safety body has said.
A new study, commissioned by the Institution of Occupational Safety and Health (IOSH) found that call handlers had suffered one or more of a range of ill-effects because of their work, including voice loss, sore throats and breathlessness.
Around one in ten were diagnosed with a voice problem, while a tenth said their work was now suffering because of the stress placed on their vocal cords. More than one in three call agents said that their voice was hoarse often or very often.
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