Lawford Kidd, Personal Injury Solicitors

Expert claims & compensation solicitors. We can help you if you have suffered an accident or injury in Scotland. Call us on 0808 258 1233 or fill in our online contact form.

Saying sorry is the right thing to do

The NHS Litigation Authority (NHS LA) for England and Wales has called on NHS Trusts to apologise to patients when mistakes are made, and has issued further guidance on the subject.

Saying sorry when things go wrong is vital for the patient, their families and carers, as well as to support learning and improve safety, says the NHS LA.

It goes on to explain that 50% of patients who have suffered harm as a result of their healthcare wanted an apology and explanation. Patients, their families and carers should receive a meaningful apology – one that is a sincere expression of sorrow or regret for the harm that has occurred.

The NHS LA has always encouraged Trusts to issue a verbal apology to patients as soon as staff are aware that an incident has occurred. A written apology, which clearly states the healthcare organisation is sorry for the suffering and distress resulting from the incident, must also be given.

Saying sorry is not an admission of legal liability, the NHS LA has explained; it is the right thing to do. Healthcare professionals should explain that new information may emerge as an investigation is undertaken, and that patients, their families and carers will be kept up to date with the progress of an investigation.

The Authority is encouraging all healthcare organisations to create an environment in which members of staff are encouraged to report patient safety incidents. It also says that staff should feel supported throughout the investigation process because they too may have been traumatised by being involved.

Contact our Injury Solicitors in Scotland

For specialist personal injury claims advice in Scotland, including claims for medical negligence, contact us today: click here to make an online enquiry or call us on 0800 027 1480.

Waste and recycling continues to pose a danger to ...
Rise in work related deaths in Scotland

Related Posts

By accepting you will be accessing a service provided by a third-party external to

Get 100% compensation! Start your claim here

Our expert injury lawyers will review your claim and get back to you shortly.
Please let us know your name.
Please let us know your email address.
Please write a subject for your message.
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Motor Accident Solicitors Society Association of Personal Injury Lawyers