Client Comments

The following are some of our recent client comments. If you'd like to speak to one of our solicitors about our excellent client care standards, contact us here or call us on 01312255214.

Was always kept informed of the process of the claim. Always good advice given.

Christine Taylor, from Glasgow, for Richard Singer, October 2017

I was particularly pleased with the way you responded swiftly to emails and your friendly yet professional manner.

CJolene Wright, from Edinburgh, for Val Roberts, October 2017

You are very good and if anything happens again I would contact you again and thank you for your help.

Douglas Martin, from Clydebank, for Richard Singer, October 2017

Easy to contact. Straight forward procedures to put the claim forward. Honest and friendly advice given. Stress free process.

Anne-Marie McDougall, from Crieff, for Bethany Roby, October 2017

Being updated regularly on the progress of the case.

A client, from Ayrshire, for Richard Singer, October 2017

All the service I received pleased me from start to finish. Was very efficient. Would recommend this company to anyone.. Excellent.

Ashley Hunter, from West Lothian, for Richard Singer, August 2017

The amount of communication was exceptional. Was happy with Everything.

Lorna Mooney, from Greenock, for Richard Singer, August 2017

To share the pressure of the case was beneficial.

Shona Mathieson, from Perthshire, for Richard Singer, August 2017

You always kept me informed by letter as to what was going on.

Elaine McCulley, from Ayrshire, for Richard Singer, August 2017

Beth explained everything well. Good that it is no win no fee and that I got the full amount.

Kim Begbie, from Edinburgh, for Bethany Roby, August 2017

Regular Contact from the Solicitor.

Neil Callan, from Isle of Mull, for Bethany Roby, August 2017

I was very happy with the service I received. I appreciated the advice that Derek gave after having taken my personal situation into account. I liked that Derek kept me informed of progress /or lack thereof and I felt that Derek was very approachable. I would definitely recommend your services.

Carole Marshall, from Glasgow, for Derek Carrigan, July 2017

How thorough Val was, every aspect of my injury was investigated, this reassured me. Val was always on hand to take my calls and was pleasant, friendly and professional.

Russell Lavin, from Dumfries, For Val Roberts, July 2017.

I have not previously been involved in a claim of this nature, and Mr Carrigan and his colleagues were very thorough and patient in explaining what was happening at every stage.

Steven Dulley, from Renfrew, For Derek Carrigan, July 2017.

From start to finish, very pleased.

Dennis Beattie, from Bridge of Weir, For Derek Carrigan, July 2017.

The quick response time and friendliness.

Vicki Green, from Maybole, For Richard Singer, July 2017.

The attention they gave to my case.

Elda Mackenzie, from Dunfermline, For Richard Singer, July 2017.

Everything about my experience has been painless, which is down to the professional but friendly service Richard provided. I was dreading putting this claim in to action but I shouldn’t have worried. Both independent specialists that Richard recommended were fantastic too. Richard’s final advice regarding the payment was proven correct and I couldn’t be happier about the result.

Kate Hollywood, from Glasgow, For Richard Singer, July 2017.

I was kept up to date with what was going on with the case. The level of communication was second to superb. 100% recommend Lawford Kidd to anyone.

Steven Ellis, from Dumbarton, For Richard Singer, July 2017.

I was pleased with the communication between myself and yourself.

Robert Watt, from Midlothian, For Richard Singer, July 2017.

My assigned Solicitor, Bethany Roby, was helpful and transparent through the entire process. Having never been through the process before, I found this very encouraging.

Client, from Glasgow, For Bethany Roby, July 2017.

Quick responses. Excellent communication.

Sharon Lawson, from Motherwell, For Bethany Roby, July 2017.

All aspects of your service were great!

Siobhan Carroll, from Stirling, For Bethany Roby, July 2017.

The communication and attention. Everything was explained to me in an easy way so I could be aware of any point of the procedure.

Alvaro Gomez-Carbayo, From Edinburgh, For Bethany Roby, June 2017.

It was all good service.

David Conlin, From Northern Ireland, For Richard Singer, June 2017.

No hidden fees. Easy email correspondence.

Scott Wotherspoon, from Dumfries & Galloway, For Val Roberts, June 2017.

Good Advice.

Andrew Hall, From Stirlingshire, For Val Roberts, June 2017.

I was kept constantly informed of developments as they occurred and Mr Singer was always on hand to explain any new or changing aspects of the claim as they occurred. His advice was invaluable. Keep up the excellent standard!

Isabel Andrew, From West Yorkshire, For Richard Singer, June 2017.

I found the whole service to be extremely satisfactory. Derek was so helpful in explaining all aspects of my case and was a pleasure to deal with in what were otherwise stressful circumstances.

A Client, From Glasgow, For Derek Carrigan, June 2017.

The fact that Derek Carrigan took me through every step and explained the process and how long it would take. This gentleman always found time for a chat and did not leave to other staff.

Iris Jamieson, From Muirkirk, For Derek Carrigan, June 2017.

Mr Richard Singer Always was in touch constantly. A big thank you. Thanks again to Mr Singer and staff!

John MacReady, from Lanarkshire, for Richard Singer, April 2017.

Yes very happy. Not having to deal with it myself and getting my cheque.

Robert Dick, from Glasgow, for Bethany Roby, April 2017.

Being updated regularly of what was happening.

Bruce McCraw, from Highland, for Derek Carrigan, April 2017.

Close contact and kept updated.

Enrico Prentice, from West Lothian, April 2017.

No additional fee was required. I received the full amount.

Chris Meechan, from Hamilton, for Bethany Roby, April 2017.

Extremely Happy.

Jordan Serries, from Glasgow, for Derek Carrigan, April 2017.

Keeping me updated through the claim, very professional and friendly staff.

Elizabeth Early, from Edinburgh, for Derek Carrigan, May 2017.

Totally brilliant and never gave up! Even though I had existing health problems, Derek Carrigan treated me with full respect and sympathy and didn’t judge me once. I received the utmost service & teamwork one could ever ask for. Fully recommend to anyone else to use Lawford Kidd I would say best on the market and didn’t give up, kept fighting for me.

Heather Wilson, from Aberdeen, for Derek Carrigan, April 2017.

Being Kept up to date by email or phone calls.

Susan Ronnie, from Wishaw, for Val Roberts, April 2017.

Fantastic explanations and suggestions. Always informed me – very friendly and pleasant company. Was looked after very well. 10 points of 10!

Zinta Belova, from Argyll, for Derek Carrigan, April 2017.

I was pleased with every aspect of the service.

Lawrence Metcalfe, from North East Lincolnshire, March 2017.

Extremely happy and satisfied. I could not point out one particular part of the service as I was pleased with all aspects. The fact that all correspondence was of a high standard and that each time frame was met.

George Summers, from Dundee, for Richard Singer, March 2017.

Extremely happy. Kept up to date with any changes and progress. Very easy to deal with, professional and very efficient, trustworthy and ensured I understood all the options at every stage.

Donna McEwan, from Prestwick, for Richard Singer, March 2017.

Contact between parties was good.

Richard Fairbairn, from Glasgow, for Richard Singer, March 2017.

Home visit to help with forms. Constant updates on case.

Catherine Kirk, from Motherwell, for Richard Singer, March 2017.

The regular contact provided.

Ray Walker, from Carnoustie, March 2017.

I was kept up to date.

Ian Compston, from Northamptonshire, for Val Roberts, November 2016

Prompt outcome.

Brian Russell, from Edinburgh, for Richard Singer, October 2016

Quick responses and call backs, kept informed, attentive and accurate.

Caroline Russell, from Edinburgh, for Richard Singer, October 2016

Extremely Happy. Kept in constant contact when any new information was known.
Paul Gray, from Broxburn, February 2017, For Val Roberts.

Val always knew where we were in the claim. Her personal knowledge was very pleasing. Also the final settlement was very pleasing, was negotiated very well.
Gemma Roberts, from Glasgow, February 2017, for Val Roberts.

I am very happy with the services.
Izabela Kodrzycka, from Aberdeen, February 2017, For Richard Singer

Quick Service.
Irena Zielonka, from Aberdeen, February 2017, for Vicki McGowan

Quick Responses.
John Dempster, from Dunbartonshire, February 2017, for Richard Singer.

Very quick at replying to me with anything new that had changed. Very reliable and quick and helpful.
Connor Mackintosh, from Macduff, January 2017, for Richard Singer.

The fact our solicitor took charge of absolutely everything. We just had to follow her advice.
Francisco Hernandez, from Edinburgh, January 2017, for Vicki McGowan.

It was totally flawless and overall Service was decent. So easy to make a claim, decent advisors. No unnecessary phone calls and mail.
Karolina Pokorska, from Edinburgh, January 2017, for Vicki McGowan.

Val who was dealing with my claim spoke in terms that I could understand and also guided me in the right direction and answered any questions.
Robert Brown, from Broxburn, December 2016, for Val Roberts.

Kept Informed.
David Hogg, from East Lothian, November 2016, for Vicki McGowan.

I was very happy with all aspects of your service.
Martin Ross, from Livingstone, November 2016, For Val Roberts.

The prompt way all aspects of my claim were dealt with  by Derek Carrigan in particular. Many thanks to him.
Dorothy Primrose, from South Queensferry, January 2017, for Derek Carrigan.

Found all aspects of your service to be helpful and satisfactory.
Ralph Gillon, from Whitburn, January 2017, for Derek Carrigan.

The Lawyer who I was in contact with was pleasant and very quick in responding to my emails.
Lisa Graham, from Bathgate, January 2017, for Richard Singer.

I was kept up to date with proceedings frequently and happy at how quickly the case was settled.
James Lowles, from Greenock, January 2017, for Derek Carrigan.

Prompt responses, easily contactable, explained every detail every step of the way.
Alison Addie, from Stirling, January 2017, for Derek Carrigan.

I was overwhelmed by the service I had received. The effort and the quickness of the services, also the amount I received. I would be glad to forward the company to family and friends.
Ethel Barrie, from Kirkintilloch, January 2017, for Val Roberts

 Not pressured or hassled. Very polite and helpful.
Martha Gillon, from Whitburn, December 2016, for Derek Carrigan.

 Your entire service was first class, you kept me updated at all times and went the extra mile for me.
John Baillie, from Wishaw, December 2016, for Derek Carrigan.

 Very efficient and professional, friendly and not pushy, left everything to the client to decide.
Gayle Smith, from Glasgow, December 2016, for Richard Singer

 I was kept up to date on a regular basis and I found Mr Singer very personable and easy to correspond with.
Janette MacNair, from Glasgow, December 2016, for Richard Singer

Email communication was great.
Khadija  Mohammed, from Glasgow, December 2016, for Derek Carrigan.

Quick response to queries always chasing on my behalf – Easy service.
Ella Hunt, from Aberdeen, November 2016, for Richard Singer

First class, brill, very happy.
William Robertson, from Glasgow, November 2016, for Richard Singer

I was satisfied with all aspects of the service.
Aleksandra Helwak, from Edinburgh, October 2016, for Derek Carrigan.

I was pleased with everything throughout this claim and I am very happy that I chose the correct company. 100% Would recommend.
Robert Hamilton, from Motherwell, October 2016, for Val Roberts

100% Happy. Very helpful. No question was a bother.
Lorna Menzies, from Glasgow, October 2016

How helpful and polite in taking control at a hard time.
Frances Gallagher from Edinburgh, September 2016, for Val Roberts

The way my claim was dealt with in a compassionate manner and very thoroughly investigated.
Sharon Dickson, from Dumfermline, September 2016, for Val Roberts

Excellent service with good results.
William Little, from Hawick, August 2016, for Richard Singer

Always returned calls, quick service, fast result / payment.
Patrick Rice, from Newarthill, August 2016, for Richard Singer

Prompt responses to emails. Prompt responses to requested phone calls. Pleasant and efficient responses by secretarial staff.
Sheila Dowds, from Stirling, August 2016, for Val Roberts.

Clear and precise information. Very friendly put you at ease.
Elizabeth Mackie, from Dunfermline, August 2016

Val Roberts advised, supported and helped me from the first conversation to our last with professionality, sensitivity and knowledge.
Susie Jepson, from Dundee, June 2016, for Val Roberts

I would like to say thank you for your help and support through the claim, it is just a shame that I had prior medical problems that complicated it a bit. Your service was friendly and professional and I felt like a friend not just a customer number. I will definitely recommend anyone in the future to you. Thank you so much.
Trevor Blyth, from Elgin, June 2016, for Val Roberts

The quick responses and friendliness of the staff.
Nonna Manukyan, from Tyne and Wear, May 2016, for Val Roberts.

All aspects were great.
Isobel Black, from Lesmahagow, May 2016, for Derek Carrigan

Always got back to you if not available when you phoned.
Margaret McCallion, from Glasgow, May 2016, for Derek Carrigan

Overall a pleasure to deal with, very speedy as well.
Tracy Wilding, from Fife, May 2016, for Richard Singer

Fantastic service at all times.
Tracy Hannah, from Hamilton, May 2016, for Richard Singer

Great to actually speak to the Solicitor dealing with our claim, first class job.
Andrew Bennett, from Aberdeenshire, April 2016, for Richard Singer.

It was very straight forward with no hidden fees.
Greg Paton, from Dumfries, April 2016, for Richard Singer

The efficiency and professionalism of all staff.
Elizabeth Meechan, from Caldercruix, March 2016, for Derek Carrigan

Professional service. Kept up to date with progress of claim. Happy with compensation received.
William Mason, from Glasgow, March 2016, for Val Roberts

Very happy. Made it all stress free and if I was unsure of anything they were only at the end of the phone. I could not fault them at all they were very helpful and friendly. I would have no hesitation about recommending them.
John Sutherland, from Tain, March 2016, for Val Roberts.

Very pleased indeed. Everything was dealt with from start to finish; consideration and understanding was a priority and I had nothing to even think about far less worry about – leaving me time to recover.
Carole from Annan, March 2016, for Val Roberts.

Very happy, excellent service. When called with questions everything was answered, very efficient. I certainly would recommend Lawford Kidd to anyone else who has been injured as a result of an accident.
Dennis King, from Dunfermline, for Richard Singer, February 2016.

The communication was really good.
Brian Wilson from Lanarkshire, for Derek Carrigan, February 2016.          

My Solicitor was friendly and kept me up to date with emails.
Caitlin Christie from Aberdeenshire, for Val Roberts, February 2016

Customer service was excellent. Handled everything efficiently and quickly.
Helen Simpson, from Airdrie, February 2016, for Richard Singer.

I was kept informed with the progress.
Jean Haire, from Falirk, January 2016, for Val Roberts.

Communication was always very clear and concise.
Elizabeth Baxter, from Kilbirnie, November 2015, for Val Roberts.

The way in which Mr Sandison communicated regularly, the fact I now receive physio because of him and the size of my settlement.
Margaret Cunningham, from Fife, December 2015, for Val Roberts.

Val kept me completely up to date with the progress of my claim.
Scott Mitchell, from Cockenzie, January 2016, for Val Roberts.

Richard Singer is brilliant at what he does, I have never claimed for anything in my life, it scared me. If it wasn’t for him I would not have done it. Thank you. If I need him again I will be in touch with any legal things in the future.
Janette Anderson, from Fife, January 2016, for Richard Singer.

The fact that Lawford Kidd don’t take a penny from your compensation. You get 100% and I think that is great.
Jonathan Ryan, from Dalkeith, October 2015

Everything ran smoothly.
Wilma Ticehurst, from Falkirk, October 2015, for Richard Singer

Very helpful.
Derek Hillan, from Irvine, November 2015, for Val Roberts

Very helpful and understanding.
John Friel, from Glenrothes, September 2015, for Val Roberts

The whole service was very hassle free.
Karen Tocher, from Aberdeenshire, September 2015

Constant updates, telephone calls and Emails.
Joe Shearer, from Lanark, September 2015, For Val Roberts

I liked the way that the lawyer handled everything and kept me informed.
Lesley McKean, from Lochore, August 2015, for Derek Carrigan
Mr Carrigan was very informative.
Ann Corr, from Glasgow, August 2015, for Derek Carrigan
Good Correspondence.
Ellen McLeary, from Airdrie, August 2015, for Derek Carrigan

It was more straight-forward than I thought it would be.
Janella Mackenzie, from Inverness, July 2015

The efficient manner in which the business was carried out.
Andrew McVey, from Paisley, July 2015

Communication from lawyer was pleasant and good advice given by lawyer to make sure you get the best outcome.
Lorna McDonnell, from Johnstone, July 2015, for Derek Carrigan

Richard was extremely professional at all times. Equally he has a wonderful down-to-earth side which we really appreciated. A pleasure to deal with.
Nicola Raffaelli, from Edinburgh, July 2015, for Richard Singer


Derek was very patient throughout the whole process and persevered with my case.
Vicky McGhie, from Glasgow, June 2015, for Derek Carrigan

The communication from Richard Singer was great. I always knew where I stood in terms of my case. He was always honest and kept me up to date regularly, making my options clear at all times.
Natalie Hodge, from Fife, May 2015, for Richard Singer

Friendliness & Communication of all Associates involved made process stress free.
Aileen Bulloch from Aberdeen, May 2015, for Richard Singer
It was good from start to finish. Bethany was easy to talk to and helped me.
Janice McLean from Glasgow, May 2015, for Bethany Roby
I was very pleased with the professional way my claim was handled. Also pleased with the prompt and well-explained answers to any questions or queries I had about my claim. I will not hesitate to recommend Lawford Kidd to Family or Friends who require Advice considering any accident they have.
George Ashcroft from Northumberland, April 2015              

Was kept informed during the process.
Emily Weir from Larkhall, April 2015, for Bethany Roby
How quickly things went and how I was updated regularly.
Alexander Williamson from Edinburgh, April 2015, for Richard Singer
The personal service particularly pleased me.
Ellen Monaghan from Lanarkshire, April 2015, for Bethany Roby
Thought you did a thorough job and was pleased with the outcome.
Helen Carrigan from Glasgow, April 2015, for Richard Singer

I would receive letters plus phone calls to let me know what was happening with my claim. I was always kept up to date with my claim. I can happily say I was very pleased with every aspect of the service.
Jean Spittal from Lochgelly, March 2015

Good communication at all times.
Elizabeth Riley from Edinburgh, February 2015, for Bethany Roby  

The friendly service and everything was explained each step of the process I went through.
Elizabeth Collins from Glasgow, January 2015


Richard Singer - Andrew McElroy - March 2011

The service was excellent.

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