Client Comments

The following are some of our recent client comments from Google Reviews, emails and letters. If you'd like to speak to one of our solicitors about our excellent client care standards, contact us here or call us on 01312255214.

The following is a Trustpilot review from one of our clients:
"I recommend using these services, Bethany dealt with my claim in an excellent manner from start to finish, she's such a friendly lady, it was a pleasure to have Bethany dealing with my case. I'd definitely use these services again, thank you to the staff who responded when Bethany was off and especially a big thanks to Bethany for being so professional " - 5 stars

Lee Roberts, 15 March 2023


The following are comments from emails and letters received from our clients over recent years:-

"Following a road accident in 2019 in which I sustained a broken wrist and extensive bruising, I approached Lawson Kidd for advice.  Mr Carrigan was appointed to take my case which was repeatedly delayed due to Covid but finally had a successful outcome receiving substantial damages from the driver's insurance company.
Mr Carrigan always kept me informed and explained each stage of the legal proceedings involved. I found the experience professional, friendly and gave me a satisfactory outcome despite the frustrations caused by Covid. I would have no reservation in recommending Lawson Kidd and Mr Carrigan based on the service I received."

Colin Peter Lee, October 2023

"Excellent efficient service.Thank you, John""

John Drurie, March 2022

"Amazing service. Got help with my claim after I was involved in an accident. Everything went smooth and quick. Derek Carrigan kept me informed and took care of everything. Strongly recommend!!!"

Lukasz Adamczyk, October 2021.

"My lawyer was Derek Carrigan who dealt with my accedint at work claim, dealt with it 100% and would definitely recommend to family friends and anyone else in need of a lawyer"

Simon Temple, October 2021.

"I cannot thank Bethany Roby enough for helping me secure compensation after an accident at a clients workplace. Professional and sympathetic to my case, she guided me all the way and in the end the right result was achieved, much greater than I imagined when I entered into the process. If I ever have such misfortune again, I will not hesitate to contact Bethany for advice. Highly recommend."

James Burns, September 2021.

"I found the whole process a great service from start to finish. It was a job that was undertaken by a very professional person (Mr. Derek Carrigan) who gave the utmost care in the care he gives to each and every person he helps."

Roberta Baden-Powell, September 2021.

"It was all good and informative."

Sean Pittam, from Irvine, January 2020.

"How efficiently the claim was handled."

Jade Nicholson, from Perth, January 2020.

"The aspect of your service that particularly pleased me was your promptness."

Alexander Cockburn, from Gracemount, January 2020.

"You kept me informed."

James Bonnar, from North Lanarkshire, January 2020.

"Very professional. Very happy with your services."

Agnes McFarlan, from Stirling, December 2019.

"Kept informed of all updated issues."

Gordon Tyre, from Dunoon, December 2019.

"Very happy with the service received. Regular updates by emails. All communication and advice very helpful. I would definitely recommend Lawford Kidd."

Mary Reekie, from Glenrothes, December 2019.

"I was happy that I was always given recommendation on the next step of my claim."

Amy Bain, from Ross-Shire, December 2019.

"The service was very good. Bethany was a great help and responded well. I was kept updated at all times. The great service made it easier."

Nargas Mohammed, From Glasgow, December 2019.

"Very happy with the courtesy received."

Archibald Binnie, from Cupar, November 2019.

"Very happy with the excellent service I received from Bethany Roby."

Kenneth Denholm, from Newcastle Upon Tyne, November 2019.

"Happy with all aspects of the service. Thank you."

Frances Moore, from Dunfermline, November 2019.

"Definitely first class service. Communication – regular – appropriate. Answered all my questions and concerns in a professional but friendly manner. I would highly recommend."

Catherine Flanagan, from Glasgow, November 2019.

"Richard was rather helpful and patient. Richard’s clear instruction and explanation of the process. He also managed expectations rather well."

Diane, from East Lothian, October 2019.

"I was pleased with the service, I found Bethany very professional and helpful in explaining each part of the process. I have already passed your details to a friend."

Angela Kirkpatrick, from Perthshire, October 2019.

"Service kept me up to date and was settled fast."

Beverley Muir, from Hamilton, September 2019.

"Speed of service to deliver the cheque after the letter of final settlement."

Margaret Chalmers, from Lanarkshire, September 2019.

"Excellent communication, always contactable."

Karen McConachie, from Edinburgh, September 2019.

"Very professional. The aspect that stood out was that Derek kept me up to date with all developments throughout the case."

David Foreman, from Townhill, September 2019.

"Absolutely first class! I was so pleased that a proper investigation of the road pot hole was carried out and photographic evidence taken at the accident scene and now this has prompted Fife Council to carry out major road repairs! The case and time scale given was exact and executed in a fair and proper manner so I would have no problem recommending this firm to others!"

Jane Shehata, from Fife, August 2019.

"Very happy. The fact that you kept me informed of everything that was happening as things went along and the professional manner that you carried it out. I was happy with everything."

James Minnes, from Kilmarnock, August 2019.

"All went well and handled in very good order."

Karpal Singh, from Edinburgh, August 2019.

"I was very happy with the service. I felt every aspect was very good. I would highly recommend Lawford Kidd."

Natalie Little, from Dundonald, August 2019.

"One aspect of the service that particularly pleased me was the knowledge Richard had defending me in my case."

Dean Campbell, from Glasgow, August 2019.

"Richard’s attention to detail, keeping me up to date and no question I asked seemed silly or naïve. I would highly recommend Lawford Kidd to anyone in a similar position."

Kyle Paterson, from Hamilton, August 2019.

"Very happy with the communications and responses from all concerned. There was no time that I was unhappy as my matters were dealt with in all accuracies."

Ubaha Martin, from Motherwell, July 2019.

"Excellent service. The whole service was excellent, can’t fault anything."

Karen Kerr, from Prestonpans, July 2019.

"Staff were very friendly."

Robyn Woods, from Coatbridge, June 2019.

"Mr Richard Singer dealt with my case. He was very professional, courteous, and explained exactly each step of my case and what the outcome would be. Very happy with the service I received."

Charles Gourlay, from Glasgow, June 2019.

"Extremely happy, Richard kept me fully updated and gave excellent advice at all times."

Denise Noble, from Roslin, June 2019.

"Very happy with the service provided and all the info given. I was always kept up to date with progress. Bethany was very polite and helpful. She is a bonus to the company."

Khurshid Begum, from Glasgow, June 2019.

"Very top class service. Attention to detail and time taken to achieve and obtain all information. 100% would recommend Lawford Kidd without thought."

Colin Birrell, from Newtongrange, May 2019.

"The service was excellent, if I could rate it, it would be 10/10. As soon as Richard took over my case I received excellent professional advice and guidance right from the beginning and extremely good communication throughout the whole process. I felt confident about your service and well represented."

Caroline Mwololo, from Peterculter, May 2019.

"Good communication throughout."

Rachael Gibb, from Motherwell, May 2019.

"I was always provided with clear options made available to me during my claim process."

Susan Batten, from Fife, May 2019.

"Service provided was exceptional. I was updated on my claim at all times."

Joanne McCormack, from Clydebank, May 2019.

"100% Delighted. From start to finish everything was pin point and a very high standard."

Steven Best, from Peterhead, May 2019.

"Communication was clear and precise. Regular updates given accordingly."

Gary Kernachan, from Glasgow, April 2019.

"Mr Singer gave me good advice about the offer when it was nearing settlement. As a first timer for claiming personal injury involving a car accident, I didn’t know what to expect. Mr Singer Made it easy and stress free."

Koon Yuk Wong, from Glasgow, April 2019.

"Extremely happy. I would recommend Lawford Kidd to anyone."

Jonathan Morris, from Rosewell, April 2019.

"I couldn’t have been happier not having to do anything. Everything was handled in the hands of Derek. All handled in an appropriate timely manner!"
Maria McHugh, from Renfrew, April 2019.

"Kind Staff."
Tomas Fernandez Ruiz, from London, March 2019.

"Very pleased with everything."
Paula Grieve, from Edinburgh, March 2019.

"Extremely happy. Richard was very helpful and always replied to my texts or emails."
Dylan Dawson, from Portsoy, March 2019.

"Very vey happy. The way you kept me up to date about what was happening with my claim. I was very happy with your service."
Michael Bruton, from Dumfries, March 2019.

"Very professional. Willingness of Richard to respond quickly to questions and provide easy to understand updates."
Ian Gordon, from Cumbria, March 2019.

"Clear requirements and responses giving options on how to take the case forward along with advice."
Laura Davis, from Edinburgh, March 2019

"Extremely Happy. Good communication and very hassle free."
Leslie Soutar, from Fife, March 2019

"The ease of the approach – emailed correspondence, continuously updated, any requirements of me communicated clearly and achievable by email. Made the process easy to manage within a busy working life."
Charles Marley, from Edinburgh, March 2019

"Very happy. Very good service."
Jacqueline Cruikshank, from Edinburgh, March 2019

"Very happy. The constant updates. I knew everything that was going on every step of the way. Richard was particularly attentive and always fully answered any queries I had."
Alexandra Philp, from Ludin Links, February 2019

"Clear communication, friendly staff."
Elena Mihaescu, from Coatbridge, February 2019

"I was pleased by the ease of making a claim & how I was kept informed of the progress of claim."
Liam Green, from Ayr, February 2019

"Extremely satisfied with the professional service from start to finish. I was treated as an individual and kept up to date with the claim. Every question was answered within great time scale and nothing was a hassle to your team."
Jason Ryan, from Falkirk, for Derek Carrigan, January 2019

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Motor Accident Solicitors Society