Client Comments

The following are some of our recent client comments from Google Reviews, emails and letters. If you'd like to speak to one of our solicitors about our excellent client care standards, contact us here or call us on 01312255214.


The following are comments from emails and letters received from our clients over recent years:-

"It was all good and informative."

Sean Pittam, from Irvine, January 2020.

"How efficiently the claim was handled."

Jade Nicholson, from Perth, January 2020.

"The aspect of your service that particularly pleased me was your promptness."

Alexander Cockburn, from Gracemount, January 2020.

"You kept me informed."

James Bonnar, from North Lanarkshire, January 2020.

"Very professional. Very happy with your services."

Agnes McFarlan, from Stirling, December 2019.

"Kept informed of all updated issues."

Gordon Tyre, from Dunoon, December 2019.

"Very happy with the service received. Regular updates by emails. All communication and advice very helpful. I would definitely recommend Lawford Kidd."

Mary Reekie, from Glenrothes, December 2019.

"I was happy that I was always given recommendation on the next step of my claim."

Amy Bain, from Ross-Shire, December 2019.

"The service was very good. Bethany was a great help and responded well. I was kept updated at all times. The great service made it easier."

Nargas Mohammed, From Glasgow, December 2019.

"Very happy with the courtesy received."

Archibald Binnie, from Cupar, November 2019.

"Very happy with the excellent service I received from Bethany Roby."

Kenneth Denholm, from Newcastle Upon Tyne, November 2019.

"Happy with all aspects of the service. Thank you."

Frances Moore, from Dunfermline, November 2019.

"Definitely first class service. Communication – regular – appropriate. Answered all my questions and concerns in a professional but friendly manner. I would highly recommend."

Catherine Flanagan, from Glasgow, November 2019.

"Richard was rather helpful and patient. Richard’s clear instruction and explanation of the process. He also managed expectations rather well."

Diane, from East Lothian, October 2019.

"I was pleased with the service, I found Bethany very professional and helpful in explaining each part of the process. I have already passed your details to a friend."

Angela Kirkpatrick, from Perthshire, October 2019.

"Service kept me up to date and was settled fast."

Beverley Muir, from Hamilton, September 2019.

"Speed of service to deliver the cheque after the letter of final settlement."

Margaret Chalmers, from Lanarkshire, September 2019.

"Excellent communication, always contactable."

Karen McConachie, from Edinburgh, September 2019.

"Very professional. The aspect that stood out was that Derek kept me up to date with all developments throughout the case."

David Foreman, from Townhill, September 2019.

"Absolutely first class! I was so pleased that a proper investigation of the road pot hole was carried out and photographic evidence taken at the accident scene and now this has prompted Fife Council to carry out major road repairs! The case and time scale given was exact and executed in a fair and proper manner so I would have no problem recommending this firm to others!"

Jane Shehata, from Fife, August 2019.

"Very happy. The fact that you kept me informed of everything that was happening as things went along and the professional manner that you carried it out. I was happy with everything."

James Minnes, from Kilmarnock, August 2019.

"All went well and handled in very good order."

Karpal Singh, from Edinburgh, August 2019.

"I was very happy with the service. I felt every aspect was very good. I would highly recommend Lawford Kidd."

Natalie Little, from Dundonald, August 2019.

"One aspect of the service that particularly pleased me was the knowledge Richard had defending me in my case."

Dean Campbell, from Glasgow, August 2019.

"Richard’s attention to detail, keeping me up to date and no question I asked seemed silly or naïve. I would highly recommend Lawford Kidd to anyone in a similar position."

Kyle Paterson, from Hamilton, August 2019.

"Very happy with the communications and responses from all concerned. There was no time that I was unhappy as my matters were dealt with in all accuracies."

Ubaha Martin, from Motherwell, July 2019.

"Excellent service. The whole service was excellent, can’t fault anything."

Karen Kerr, from Prestonpans, July 2019.

"Staff were very friendly."

Robyn Woods, from Coatbridge, June 2019.

"Mr Richard Singer dealt with my case. He was very professional, courteous, and explained exactly each step of my case and what the outcome would be. Very happy with the service I received."

Charles Gourlay, from Glasgow, June 2019.

"Extremely happy, Richard kept me fully updated and gave excellent advice at all times."

Denise Noble, from Roslin, June 2019.

"Very happy with the service provided and all the info given. I was always kept up to date with progress. Bethany was very polite and helpful. She is a bonus to the company."

Khurshid Begum, from Glasgow, June 2019.

"Very top class service. Attention to detail and time taken to achieve and obtain all information. 100% would recommend Lawford Kidd without thought."

Colin Birrell, from Newtongrange, May 2019.

"The service was excellent, if I could rate it, it would be 10/10. As soon as Richard took over my case I received excellent professional advice and guidance right from the beginning and extremely good communication throughout the whole process. I felt confident about your service and well represented."

Caroline Mwololo, from Peterculter, May 2019.

"Good communication throughout."

Rachael Gibb, from Motherwell, May 2019.

"I was always provided with clear options made available to me during my claim process."

Susan Batten, from Fife, May 2019.

"Service provided was exceptional. I was updated on my claim at all times."

Joanne McCormack, from Clydebank, May 2019.

"100% Delighted. From start to finish everything was pin point and a very high standard."

Steven Best, from Peterhead, May 2019.

"Communication was clear and precise. Regular updates given accordingly."

Gary Kernachan, from Glasgow, April 2019.

"Mr Singer gave me good advice about the offer when it was nearing settlement. As a first timer for claiming personal injury involving a car accident, I didn’t know what to expect. Mr Singer Made it easy and stress free."

Koon Yuk Wong, from Glasgow, April 2019.

"Extremely happy. I would recommend Lawford Kidd to anyone."

Jonathan Morris, from Rosewell, April 2019.

"I couldn’t have been happier not having to do anything. Everything was handled in the hands of Derek. All handled in an appropriate timely manner!"
Maria McHugh, from Renfrew, April 2019.

"Kind Staff."
Tomas Fernandez Ruiz, from London, March 2019.

"Very pleased with everything."
Paula Grieve, from Edinburgh, March 2019.

"Extremely happy. Richard was very helpful and always replied to my texts or emails."
Dylan Dawson, from Portsoy, March 2019.

"Very vey happy. The way you kept me up to date about what was happening with my claim. I was very happy with your service."
Michael Bruton, from Dumfries, March 2019.

"Very professional. Willingness of Richard to respond quickly to questions and provide easy to understand updates."
Ian Gordon, from Cumbria, March 2019.

"Clear requirements and responses giving options on how to take the case forward along with advice."
Laura Davis, from Edinburgh, March 2019

"Extremely Happy. Good communication and very hassle free."
Leslie Soutar, from Fife, March 2019

"The ease of the approach – emailed correspondence, continuously updated, any requirements of me communicated clearly and achievable by email. Made the process easy to manage within a busy working life."
Charles Marley, from Edinburgh, March 2019

"Very happy. Very good service."
Jacqueline Cruikshank, from Edinburgh, March 2019

"Very happy. The constant updates. I knew everything that was going on every step of the way. Richard was particularly attentive and always fully answered any queries I had."
Alexandra Philp, from Ludin Links, February 2019

"Clear communication, friendly staff."
Elena Mihaescu, from Coatbridge, February 2019

"I was pleased by the ease of making a claim & how I was kept informed of the progress of claim."
Liam Green, from Ayr, February 2019

"Extremely satisfied with the professional service from start to finish. I was treated as an individual and kept up to date with the claim. Every question was answered within great time scale and nothing was a hassle to your team."
Jason Ryan, from Falkirk, for Derek Carrigan, January 2019

"I was particularly pleased by the contact to let me know how things were going."
Mary Devins, from Paisley, January 2019

"I was more than happy with the service I received. I was particularly pleased with keeping me updated and informed all the way through this process of my claim. I was very happy indeed, you were totally professional in all aspects of my claim. Thank you very much again. Without question I would recommend Lawford Kidd to family and friends."
Stephen Thomson, from Glasgow, December 2018

"I am satisfied with the services received."
Jose Padilla, from Nottingham, September 2018.

"I was kept up to date and things were fully explained at each stage. Talked through the pros and cons and was assisted to take the best step for me. Fantastic Service."
Garth T O’Nians, from Alexandria, November 2018

"Prompt and clear communication."
Joanne Hunter, from Hamilton, November 2018.

"Very quick responses to emails. Richard was very easy to deal with. His advice was clear and clearly has years of experience."
Lee McDonald, from Inverness, November 2018.

"I was very happy. I appreciated how Mr Singer was very approachable and explained everything in detail and kept me up to date with everything that was happening via email. I definitely will recommend Lawford Kidd."
Anila Janju, from Glasgow, September 2018.

"Time-scale was good."
John Graham, from Clydebank, September 2018.

"Excellent communication and the process was very straightforward."
Anna Douglass, from Edinburgh, September 2018.

"Being kept up to date with all aspects of my case and everything was explained clearly."
David Macaskill, from Strathpeffer, September 2018.

"Very pleased in every aspect."
Rodney Harris, from Fraserburgh, August 2018.

"Absolutely exemplary service. The communication from Lawford Kidd was excellent and I was kept updated throughout the process."
William McPherson, from East Kilbride, August 2018.

"I felt Mr Singer provided me with a complete and objective assessment of my case and viable options."
Christopher Wildi, from Aberdeen, August 2018.

"Excellent communication via emails. Very quick responses to all enquiries."
Marta Zurakowska, from Paisley, July 2018.

"Brilliant service, Richard kept me updated and was always helpful. It felt personal. I didn’t get messed about or passed about."
Donna Bouma, from Aberdeen, July 2018.

"Honest opinions, quick settlement."
Eleanor Searle, from Edinburgh, July 2018.

"Great advice and guidance. Very pleased with the whole process."
Louise McNeil, from Johnstone, July 2018.

"The service was excellent. I had never been in an accident before, the guidance I received from start to finish was excellent and everything clearly explained. Highly Recommended."
Janette McGowan, from Kilmarnock, July 2018.

"Really happy. I particularly liked the updates and the way I was made to feel at ease. I was also made to feel important which was a welcome relief after my accident."
William Anderson, from Edinburgh, July 2018.

"Very happy, friendly and efficient. Derek was very approachable and explained things very clearly. He set out options and talked me through them giving sound advice at all times."
Janet Dunsmuir, from Haddington, June 2018.

"Very happy thank you. Efficient and professional yet with a nice personal touch. Thank you so much for your help, very much appreciated, I cannot believe the process was with your help, quick and efficient."
Elizabeth Kennedy, from Argyll, June 2018.

"Very happy with the service, overall service was extremely good. Very efficient, kept up to date with all aspects of the claim. Very speedy process. Cannot fault any aspects of my case. Would be hard to improve an excellent service as it is."
Ian McCall, from East Kilbride, June 2018.

"Friendly telephone manner." 
Stewart Davidson, from Aberdeenshire, June 2018

"I was pleased with the service I received." 
Mary Greenway, from Devon, May 2018

"Kept me informed of what was happening." 
Mary Clark, from Glasgow, May 2018

"Extremely happy with the way they handled my case and I could phone up at any time for an update." 
Kathleen Adamson, from Edinburgh, May 2018

"Regular updates & Straight forward advice." 
Vera Muir, from Glasgow, May 2018

 "All was really good." 
Bryan Moffat, from Fife, May 2018

"I was pleased with the whole service provided."
Annmarie Dundas, from Falkirk, April 2018

"Very happy, everyone was so nice. The service was excellent. I was kept up to date with the progress of the claim."
Jean O’Connor, from Glasgow, March 2018
"We were led through this process by Richard Singer who gave helpful & clear advice. Richard was very efficient in response & courteous in his manner."
Sue & Keith Pattison, from Drumnadrochit,March 2018 

"All was good."
Scott Parker, from Aberdeenshire, March 2018

"Very professionally handled the claim."
Hamza Hussain, from Glasgow, February 2018

"Professionalism of staff / advice given."
Fiona Dinwoodie, from Motherwell, February 2018.

"How helpful Mr Singer was and the quickness that it took to sort."
Sharon Skinner, from Ross-Shire, February 2018.

"Richard Kept me really up to date, also no fee to pay, it felt as if he really had my best interest."
George MacDonald, from Inverness, February 2018.

"Very happy with full service given."
James Queen, from Glasgow, January 2018.

"Extremely happy, excellent service. I thought all aspects were brilliant. I was kept well informed throughout the whole service, with informative emails and updates from Richard Singer."
Heather McAlpine, from Aberdeenshire, January 2018.

"Very pleasant and helpful at all times."
Elizabeth McLachlan, from Glasgow, January 2018.

"Was kept up to date at all times. Richard Singer was very helpful with any questions I had."
Ross Smith, from Musselburgh, January 2018.

"All correspondence was good, prompt."
Lynda Ramsay, from Dundee, January 2018.

"Good Communication of information."
Scott Belgey, from Livingston, January 2018.

"All service was very good."
Janette Pattison, from Bristol, January 2018.

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