Call centre workers suffer

One in four call centre agents suffer voice problems because managers are failing to properly protect their health, a health and safety body has said. A new study, commissioned by the Institution of Occupational Safety and Health (IOSH) found that call handlers had suffered one or more of a range of ill-effects because of their […]

Changes to HSE incident reporting

New incident reporting arrangements introduced by the Health and Safety Executive (HSE) have come into operation with effect from Monday 12th September. Only fatal and major injuries and incidents will be able to be reported by phone to the HSE, with all other work-related injuries and incidents reportable under RIDDOR (the Reporting of Injuries, Diseases […]